Walkthrough of your business, overall goals and current challenges.

Defining the root cause of current challenge at hand.

Defining the bad (failed) outcome, it's impact and risk to the business and means to measure it.

Defining the good (success) outcome, it's value to the business and means to measure it.

Explore strategies and possible tactics to take on, that help to solve the problem.

Conclude with a report, that summarizes everything covered and a strategy plan for next steps.

In case we decide to proceed together, then also a brief introduction to the design process, terms and next steps (e.g. scoping, proposal, scheduling, etc).